The Flower Club — Terms & Conditions

Last updated: September 2026

The Flower Club is a recurring fresh flower subscription by Pepper Blossom. By purchasing a Flower Club subscription, you agree to the following terms and conditions.

Your subscription

The Flower Club is an ongoing subscription, available at the frequency selected when you join.

Your chosen payment method will be charged automatically according to your subscription frequency. Your subscription will continue and payments will continue to be taken until you cancel.

Your subscription price includes the Flower Club contents described at the time you join, plus any applicable delivery charges.

What’s inside

Each Flower Club delivery includes a seasonal selection of fresh flower stems, along with a Flower Club card and/or creative flower prompt. From time to time, there may also be little bonus surprises.

Flower Club is intentionally seasonal and changeable. The flowers, varieties, colours, stem lengths and exact number of stems may vary between deliveries depending on what is growing, what is looking beautiful and seasonal availability.

Any photographs used on the Pepper Blossom website, emails or social media are examples only and aren't a guarantee of the exact flowers you will receive.

Delivery

Flower Club is available to eligible New Zealand urban addresses that can be reached using our required overnight courier service.

Not every New Zealand address is eligible for Flower Club delivery. Rural addresses and addresses that require an extended delivery timeframe are currently excluded because we're sending a perishable product and want your flowers to reach you as fresh as possible.

Pepper Blossom reserves the right to decline or cancel a subscription if we determine that the delivery address cannot reliably be serviced within our required delivery timeframe. If this happens, we will contact you and refund any payment for a delivery we are unable to fulfil.

Flowers are generally dispatched on Thursdays. Estimated courier delivery timeframes are not guaranteed delivery times.

Once your flowers have been collected by the courier, occasional delays can happen outside Pepper Blossom's control. We will always package your flowers appropriately for their journey and will help where we reasonably can if something goes wrong in transit.

Your delivery address

It is your responsibility to make sure the delivery address provided is complete and correct.

If you move or would like your flowers delivered somewhere different, please update your delivery address before 9pm Sunday for the following Thursday's dispatch.

Your new address must also fall within the Flower Club delivery area.

Pepper Blossom isn't responsible for failed, delayed or incorrect delivery caused by an incorrect or incomplete address supplied by the customer.

If a parcel needs to be redirected or resent because incorrect delivery information was provided, additional courier charges may apply.

Skipping or pausing a delivery

We understand that holidays and busy weeks happen.

You may request to skip or pause an upcoming Flower Club delivery by contacting Pepper Blossom before 9pm Sunday.

Requests received after the cut-off may apply to the following delivery instead, as flowers and packaging may already have been pre-ordered.

Cancelling your subscription

You can cancel your Flower Club subscription at any time.

To prevent your next Flower Club delivery from being prepared and dispatched, cancellations must be made before 9pm Sunday.

If your next Flower Club order has already been processed or prepared before your cancellation is received, that delivery may still go ahead and your cancellation will take effect from the following subscription cycle.

Cancelling your subscription stops future renewals; it does not automatically refund Flower Club deliveries that have already been processed.

This does not affect any rights you may have under New Zealand consumer law.

Failed or unattended deliveries

Please choose a delivery address where the courier can safely leave your flowers if nobody is available to receive them.

Once a delivery has been made to the address provided, Pepper Blossom cannot be responsible for flowers that are subsequently lost, stolen, damaged or left exposed to unsuitable conditions.

If a courier is unable to deliver because they cannot access the property or there is nowhere suitable to leave the parcel, additional redelivery charges may apply.

Refunds, replacements & change of mind

Flower Club contains fresh, perishable flowers that are cut and prepared specifically for each dispatch. Because of this, we don't offer returns or refunds simply for change of mind once a delivery has been processed or prepared.

Your flowers may look a little thirsty after their journey. We recommend unpacking them promptly, trimming the stems and placing them into fresh water before assessing their condition.

If your flowers arrive significantly damaged or in a condition you wouldn't reasonably expect, please contact Pepper Blossom within 24 hours of delivery and include clear photographs of the flowers and packaging.

We'll assess any issue on a case-by-case basis and, where appropriate, offer a replacement, credit, partial refund or full refund depending on the circumstances.

As flowers are a natural product, variations in colour, size, shape, stem length and appearance are normal and aren't considered defects.

Nothing in this policy limits any rights or remedies you may have under New Zealand consumer law.

Seasonal availability & substitutions

One of the lovely things about Flower Club is that it follows the flowers rather than a fixed recipe.

Occasionally, a particular flower or product may become unavailable at short notice. Pepper Blossom may substitute flowers, materials, cards or other inclusions with something of a similar purpose or value where necessary.

We won't guarantee particular flower varieties or colours unless we have specifically said otherwise.

Weather & circumstances outside our control

Fresh flowers and couriers are both somewhat at the mercy of Mother Nature.

Severe weather, courier network disruptions, natural events or other circumstances outside our reasonable control may occasionally mean a Flower Club dispatch needs to be delayed, altered or cancelled.

If Pepper Blossom needs to cancel a delivery entirely, we will either arrange an alternative delivery, provide a credit or refund the affected delivery as appropriate.

Pricing

The price you agree to when joining will be clearly displayed before purchase.

From time to time, Flower Club pricing or delivery costs may need to change. We won't simply increase an existing recurring charge without letting you know first.

If a price change applies to your subscription, we will give you reasonable notice before the new price takes effect so you can decide whether you would like to continue your membership.

Flower Club is for personal use

Flower Club flowers, cards and creative materials are intended for personal use and enjoyment.

Flower Club written materials, designs, photographs and other original content remain the intellectual property of Pepper Blossom and shouldn't be reproduced or used commercially without permission.

Changes to Flower Club

Flower Club will naturally evolve with the seasons.

Pepper Blossom may occasionally change the format, contents, dispatch schedule or operation of Flower Club. If we make a significant change that materially affects an existing subscription, we'll communicate this before the change takes effect.

Your consumer rights

Nothing in these terms is intended to exclude, restrict or modify any rights or remedies you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other New Zealand law that cannot legally be excluded.

Contact

If you have a question about your subscription, delivery or these terms, please get in touch with Pepper Blossom through the contact details provided on our website.

Pepper Blossom
Stratford, Taranaki, New Zealand