The Flower Club — Terms & Conditions

A few practical bits to keep our little flower mail club running smoothly.

By purchasing a Flower Club subscription from Pepper Blossom, you agree to the following terms and conditions.

1. What's included

Each Flower Club delivery includes:

  • 8–10 fresh flower stems.

  • A little flower mission or creative activity.

  • A personal letter from Zoe.

  • The occasional extra surprise.

Flowers and ingredients will change with the seasons. Part of the fun is that no two deliveries will be quite the same!

2. Subscription options & payments

The Flower Club is available as either a fortnightly or monthly subscription, at $39 per delivery plus postage.

Subscriptions renew automatically according to the frequency selected at checkout:

  • Fortnightly: Every 2 weeks.

  • Monthly: Once per calendar month.

Your payment method will be charged automatically until your subscription is cancelled.

Your renewal/payment date may differ from your scheduled flower dispatch date.

3. Dispatch & delivery

Our first Flower Club boxes will be dispatched on Thursday 15 October 2026.

Following our first dispatch:

  • Fortnightly members: Flowers are dispatched every second Thursday, beginning 15 October 2026.

  • Monthly members: Flowers are dispatched on the third Thursday of every calendar month.

You'll receive confirmation of your upcoming dispatch date ahead of each delivery, with courier tracking provided once your flowers are on their way.

All flowers are sent via overnight courier. Please note that dispatch dates are not guaranteed arrival dates, and occasional courier delays outside our control may occur.

Your subscription payment date may differ from your scheduled flower dispatch date. Only orders with successfully processed payments will be dispatched.

4. Delivery eligibility

The Flower Club is available to eligible urban New Zealand addresses within an overnight courier zone only.

Rural, extended-delivery and two-day courier addresses are not currently eligible.

Before subscribing, you must check your address using our Flower Club Delivery Address Checker.

If an address is found to be ineligible after purchase, we will contact you and arrange a refund for any unfulfilled delivery we cannot provide.

Please ensure your delivery details are accurate and that your parcel can be safely left at the address provided.

5. Skipping, changes & cancellations

You can view your subscription, update your payment details or cancel future renewals by signing into your Pepper Blossom customer account.

Need to skip an upcoming delivery, take a break or change your delivery details? Please contact Pepper Blossom before 9 pm on the Sunday preceding your scheduled Thursday dispatch.

Changes requested after this cut-off may not be possible, as flowers and materials may already have been ordered or prepared.

Please note that cancelling your subscription stops future renewals. It does not automatically refund an order that has already been processed. Any refund entitlements under New Zealand consumer law remain unaffected.

6. Flower substitutions

We work with fresh, seasonal flowers, so the exact varieties, colours and quantities may vary depending on availability and stem size.

We reserve the right to make suitable substitutions while maintaining the overall value and experience of your Flower Club delivery.

7. Fresh flower care & delivery issues

Flowers are a fresh, perishable product and are best unpacked promptly upon arrival.

Please follow the care instructions provided and place your flowers into fresh water as soon as possible.

If your flowers arrive damaged or in an unacceptable condition, please contact us within 24 hours of delivery, including clear photographs of the flowers and packaging.

We'll assess the issue and arrange an appropriate remedy, which may include a replacement, credit or refund.

8. Refunds

Due to the fresh and perishable nature of our products, we do not offer refunds for a simple change of mind once flowers have been ordered or prepared for your scheduled delivery.

However, if there is a problem with your order, please get in touch so we can make it right.

Nothing in these terms limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer protection legislation.

9. Contact

For subscription questions, delivery changes or any other Flower Club enquiries, please contact:

Pepper Blossom
pepperblossomnz@gmail.com